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OM23_IT_Rihal_Azzan Al Kindi

OMAN - Telecoms & IT

Azzan Al Kindi

CEO & Co-Founder, Rihal


The CEO & Co-Founder of Rihal – Data Migration and Services, Azzan Al Kindi is a mechanical engineer from Sultan Qaboos University, where he was the cohort representative and the president of the Society of Mechanical Engineering. After graduation, he moved abroad to pursue a promising career in a leading oil services company. His passion for technology led him to pursue a career in the entrepreneurship field and establish Rihal with his co-founders. Additionally, Al Kindi holds a board seat in the in the steering committee of the National Employment Committee (Tashgheel) reporting to HM to study long-term solutions to the unemployment challenges.

"The main goals are to expand to Saudi Arabia and take these services, convert them into products, and sell them to our clients."

What are the company’s main activities, and which of your services are most in demand?

When we first started, we did data management work for oil and gas engineering. We took documents, data, databases, and Excel files, consolidated the data and transformed and enhanced it into a better state. We have unstructured, structured, and semi-structured data, and we do all of the grunt work. The beauty of this is that we do all this fully automated because we have solutions. We have built in-house techniques at a fraction of the cost of other companies. A customer told us the amount of work done by Rihal is 10 times faster and 10 times cheaper than anyone else. The reason is because everyone else does this work manually while we fully automate this process.

What are Rihal’s competitive advantages?

There are many things that we do better. We compete with start-ups and larger organizations. We have a significant competitive advantage when we compete with start-ups; we come from the oil and gas sector, we are well organized and proficient. Our cost of services gives us an advantage when competing with larger organizations, providing Tier 1 services at Tier 2 costs. That is why Rihal has expanded out of Oman. We work in 10 countries worldwide: the US, the UK, Norway, the Netherlands, Egypt, Azerbaijan, Georgia, Turkey, and Indonesia. We are also targeting the GCC and plan to expand our reach there in 2022. Our main target market country is Saudi Arabia. We have already established the company there, and it will start operations soon. The improvement of diplomatic relationships between Saudi Arabia and Oman is a fantastic opportunity for us to expand in the GCC. We believe that good work brings in more work.

What are some advantages of data integration in revenue generation, and how profitable is the investment?

We try to promote the fact that data is a hidden treasure. Every organization has a wealth of data, but they cannot tap into whatever they have. The yield time is one of the most important things that we measure in Rihal, and how long it takes us to get to talk to someone and start the work itself. Knowing this number helps us plan, hire, and expand. We used one of the leading systems for sales cycles to measure the average time it takes us from speaking to a client to getting to work. As a result, we can do better planning, resource planning, financials, investment planning, and resource planning. We have created internal tools to measure the contribution of every single employee in Rihal. We see the client’s struggles and understand exactly how we can work together to solve their challenges. We do data management, software development, AI, machine learning, and process automation, and we cater our solutions based on the client’s case requirements. It is tricky to give a price tag or calculate the actual net and gross profit because there are many variables to consider. We have created an entire system that tracks everyone’s work on an hourly basis on the project they are working on. We have a dashboard where everything is put together, and we understand the exact contribution of every department to every project so the next time we do a project, we can do it better. If an organization with 150 employees can gain value out of harnessing data, imagine what an 80,000-employee organization can get.

What are your short-term goals for the year ahead?

The main goals are to expand to Saudi Arabia and take these services, convert them into products, and sell them to our clients. We have four products lined up now, and they have received an excellent response from our clients. We want to move from a service-based company to a product-based company. We are currently working on these two things, along with the other initiatives such as hiring new amazing people and expanding our coverage.



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