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Dersenish Aresandiran

OMAN - Transport

Dersenish Aresandiran

VP Commercial– Middle East, Caucasus and Pakistan, Qatar Airways

Bio

Dersenish Aresandiran is a seasoned business leader with over 20 years of experience in sales, marketing, and revenue management. Since rejoining Qatar Airways as Vice President for Middle East, Caucasus and Pakistan Regions in 2021, he has played a vital role overseeing the airline’s commercial success and growth in the region, including the rapid expansion in key markets such as Saudi Arabia, Kuwait, Pakistan, and the UAE.

"In its 25th year of operations, Qatar Airways Group has announced a record profit of USD1.54 billion for FY2021-2022."
Qatar Airways has emerged as a leading airline in not only the region, but around the world as a result of its industry-leading interiors, award-winning service, and innovative customer experience concepts.
Qatar Airways Group announced record profits in its 25-year history for FY2021-2022. What have been other major highlights in the past year?

In its 25th year of operations, Qatar Airways Group has announced a record profit of USD1.54 billion for FY2021-2022. It was the highest profit in the global airline industry for the same period, 200% above its highest annual historical profit. Overall revenue increased to QAR52.3 billion, up 78% compared to 2021 and a remarkable 2% higher than the full financial year pre-COVID (i.e., 2019-2020). Passenger revenue increased by 210% over the last year, due to the growth of the Qatar Airways network, increase in market share, and higher unit revenue for the second financial year in a row. Qatar Airways carried 18.5 million passengers, an increase of 218% over 2021. This profit is not only a record for Qatar Airways Group, but also a record among all other airlines that have published financial results for this financial year worldwide. Qatar Airways Cargo remained the leading player in the world as its revenue experienced an impressive growth of 25% over 2021 with the growth in cargo capacity of 25% annually. These record earnings are the result of decisions made during the pandemic to expand the Qatar Airways’ passenger and cargo networks, with a more accurate forecast of the global market recovery, building further customer and trade loyalty, and product excellence, combined with strong cost control.

What strengths and competitive advantages differentiates Qatar Airways from the rest of the competitors in the region?

A multiple award-winning airline, Qatar Airways was voted Airline of the Year by the international air transport rating organization, Skytrax. The airline continues to stand alone at the top of the industry, having now won the main prize for an unprecedented seventh time (2011, 2012, 2015, 2017, 2019, 2021, and 2022). Qatar Airways operates flights to over 150 destinations around the globe from its home and hub, Hamad International Airport (HIA). Around 80% of the world’s population is within a six-hour flight from HIA, positioning the airport as the gateway to Qatar, the Gulf and to the world. Qsuite, a patented Qatar Airways product, features the industry’s first-ever double bed in business class, as well as privacy panels that stow away, allowing passengers in adjoining seats to create their own private room, a first of its kind in the industry. The Qsuite seat layout is a 1-2-1 configuration, providing passengers to the Middle East and beyond with the most spacious, fully private and comfortable business class product in the sky. Additionally, Qatar Airways has become the first global airline in the world to achieve the prestigious five-star COVID-19 Airline Safety Rating by Skytrax. This follows the success of HIA as the first airport in the Middle East and Asia to be awarded a Skytrax five-star COVID-19 Airport Safety Rating. These awards provide assurance to passengers across the world that the airline’s health and safety standards are subject to the highest possible levels of professional, independent scrutiny and assessment.

How big of a role does innovation play in Qatar Airways operations and what innovative technologies are you currently exploring and deploying?

As we embark on a new era of aviation, we will continue to innovate, by streamlining processes, developing our people, radically rethinking the way we use technology and putting the customer experience at the core of everything we do. Whether passengers are checking in, dining in the lounge, or relaxing on board their flight, regardless of their class of travel, we are determined to create memorable experiences that stay with them well after they travel. Now more than ever, we need to bring the joy back to travel through every step of the customer journey, including enticing the world to stopover and visit Qatar. Through industry leading interiors, award-winning service, and innovative customer experience concepts, we are reinvigorating our passengers’ excitement to fly with us once again.

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