The Business Year

HE Rashed Lahej Al Mansoori

UAE, ABU DHABI - Telecoms & IT

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Director General, Abu Dhabi Systems and Information Center (ADSIC)


HE Rashed Lahej Al Mansoori is the Chief Information Officer of the Abu Dhabi government and the Director General of the ADSIC, the government entity overseeing the ICT agenda of the Emirate of Abu Dhabi. Possessing over 20 years of experience in the IT field, he has spent most of his career managing IT infrastructure and large IT projects and supervising IT department operations. HE Al Mansoori provides overall operational and strategic leadership to ADSIC and orchestrates the development of Abu Dhabi’s e-government program. He was Chairman of the Abu Dhabi Emirate Statistics Center Executive Committee and a Board Member of Musanada, prior to ADSIC’s transformation into a fully-fledged center in 2008. He acted as the organization’s Chairman while it existed as the Abu Dhabi Systems and Information Committee from 2005 to 2008. Al Mansoori holds a Bachelor’s Degree in Management Information Systems from the University of Colorado, US. He has undergone various extensive leadership and management training programs conducted by renowned institutions such as the Harvard Business School and the IMD World Competitiveness Center.

TBY talks to HE Rashed Lahej Al Mansoori, Director General of the Abu Dhabi Systems and Information Center (ADSIC), on the eGovernment strategy, green initiatives, and cyber security.

What are the key components of Abu Dhabi’s e-Government strategy?

The government of Abu Dhabi’s desire is to provide service oriented e-Government offerings that will make living and working in Abu Dhabi easier and more efficient for residents and businesses alike. To support that, ADSIC is mandated to be the IT standards authority and the e-government enabler, provide expert advice for modernization, and align government efforts to provide innovative world-class services to the end-user. ADSIC’s shared government initiatives including Abu Dhabi Government Contact Centre, e-Citizen Program, Abu Dhabi Spatial Data Infrastructure, Abu Dhabi Portal, CityGuard Application, Jobs Abu Dhabi, and the newly introduced government correspondence management system (Taresh).

What are some Green IT initiatives that ADSIC is implementing, and what is the expected impact on reducing Abu Dhabi’s carbon footprint?

One of the core benefits of e-Government services is that it is inherently greener than the processes that were in place just a few years ago. Customers don’t need to drive from one government department to another to complete a series of forms, for example, and those forms are no longer printed on paper and stored in archives. Specific initiatives, such as CityGuard and the Abu Dhabi Government Contact Centre, allow residents of Abu Dhabi to identify environmental concerns that can then be swiftly rectified by the relevant government entities.

With mobile being one of the fastest growing segments in the ICT space, how is ADSIC investing in mobile technology and mobile service integration?

Mobile services are crucial for the next era of e-government. Later in 2015, we will announce our plan to provide a top-notch, integrated m-Government service offering. It is one of our highest priorities at the moment.

What is ADSIC’s current level of Emiratization, and how is ADISC working to enhance the national skill-level within the ICT sector?

Ensuring Emiratis are able to enter the ICT sector is a priority area of focus for ADSIC; however, it is just the start of our responsibility to the population of Abu Dhabi. Our e-Citizen Programme seeks to provide or improve ICT skills of UAE nationals who are not e-literate, enabling them to operate a computer, use the internet, and leverage the e-government services offered by ADSIC.

How do envision ADSIC growing and evolving in its role over the next five years as the main e-Government services provider in Abu Dhabi?

Our focus will be on integrating services across government entities better, and our soon to be released plan for m-Government will be a driving factor in how we conduct our day-to-day operations. We also plan to focus on educating the population on cyber threats. In the ICT sector, you have to be engaged in a constant process of improvement to your systems and procedures in order to safeguard information from cyber threats.

What are your expectations for the year ahead?

We know that m-Government will be a major part of 2015 for ADSIC and a number of other key government entities, but that only covers our efforts on the consumer/customer side of the equation. The Abu Dhabi government is aggressively pursuing a strategy to create smart cities throughout the Emirate. In regard to green initiatives, some of the most important things being done in ICT in this region to combat climate change stem from the creation of smart cities: automation of district cooling and improved efficiency of roads and transport systems, to name but two. Creating a truly smart city is a huge undertaking; however, the benefits to consumers, the cost savings, and the positive environmental impact make it of great strategic importance to ADSIC and the Abu Dhabi government.



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