QATAR - Telecoms & IT
CEO, Qatar Computer Services (QCS)
Hossam Farouk holds a bachelor’s degree in electronics engineering. He has 28 years of Industry experience in the information technology and services industries. He is leading Qatar Computer Services as CEO and has been driving force in the transformation of QCS business in providing cutting-edge technology solutions to local industries including cyber security and IT/OT convergence solutions.
TBY talks to Hossam Farouk, CEO of Qatar Computer Services (QCS), about the IT sector in Qatar, digitalisation and the pandemic, and priorities for the year ahead.
QCS was established in 1978 and has been both a witness and a contributor to Qatar’s ICT sector growth. What have been some of the most important highlights of the company in this journey?
The country’s leadership and National Vision 2030 prioritize the ICT sector and drive a knowledge-based economy to adopt next-generation, cutting-edge technologies in information security, AI, IoT, machine learning, digital transformation, and so on. QCS is partnered with the leading technology vendors in providing end-to-end information security and IT infrastructure solutions. We have successfully built an in-country, next-generation Security Operation Center (SOC), which is fully managed and operated by our local certified resources. This facility helps to secure our customers’ technology landscape for IT and OT environment on a 24×7 basis. QCS believes in developing local in-house expertise and strengthening our team. We are a grade-A listed company and In-Country Value (ICV), ISO Certified Organization including ISO 9001, 27001, and 20000, meeting and complying with quality and information security requirements.
QCS represents in Qatar a solid network of global technology providers. How have you introduced new technology while providing in-country training and maintenance needs to clients?
Our major objective is to support various enterprises to overcome their skills and technology challenges. We have our own research team that always does rigorous understanding and testing of technologies mapped to various business aspects. We communicate those new technologies through multiple platforms such as one on one discussions, constantly broadcasting those technologies through digital media. In parallel, we have aligned with technology partners who provide awareness training programs for various enterprises to enable technology awareness. These programs not only educate employees but also enable them to use the same in their business needs. As an ICV certified company, QCS develops local expertise and acquires global talent to serve local industries.
COVID-19 has accelerated the path toward digitalization. How can companies keep up with technological trends?
COVID-19 did encourage customers to accelerate the utilization of cutting-edge technologies like remote work environment, virtual meetings, online collaborations, and cyber security. This resulted in a technology business boom, though at the same time, this brings many gaps and risks to the business environment due to changes in working style which requires heavy investment in infrastructure along with process amendment to ensure a seamless operation.
Qatar is at the forefront of technological implementation in many areas such as e-government, education, and logistics. What is your assessment of the local IT landscape?
Qatar is hosting FIFA World Cup 2022, and to ensure its success, it has transformed the country with latest world-class facilities running through the latest trend technologies powered by AI and machine learning. Qatar realizes that skilled resources is a major key gap, without which it cannot achieve its goal. Moving forward, there will be a new wave of managed services business that will encourage greater collaboration and integrate the various industries to achieve the country’s goal of a Kknowledge-based economy and Digital Qatar.
What are QCS’ priorities for the remainder of 2022 and 2023?
Our Priorities are to expand our local cyber security and service team to provide world-class support and services to our valued enterprise customers. We also plan to establish a new Cybersecurity Fusion Center where we will be able to showcase collaboration and integration of various technology solutions and provide better security visibility.