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MEXICO - Industry

Jorge Puig

Managing Director, AGM


Jorge A. Puig Valdez is Managing Director at AGM. He is an entrepreneur chief executive with over 15 years of experience, specialized in industrial food services for large corporations and universities in Mexico. As a leader, following and sharing values such as being humble, ethical, perseverance, discipline, motivation, loyalty and being grateful with his working partners gives his work and life experience the opportunity to support the development of AGM and take it to the next level.

"We are being extremely cautious and have used this time to restructure our company."
AGM is committed to improving its offering by retaining staff, creating a happy environment for both employees and clients.
How has AGM taken advantage of the last few years to restructure itself?

We are being extremely cautious and have used this time to restructure our company. We have added more talent to our team to help us get ready for 2023, which will be an amazing year. Everyone is talking about the recession, but I expect 2023 to be much better. For the first time in many years, we have paused growth and use this time to restructure and prepare. In Mexico, we are struggling with the same issue of creating opportunities for people to engage in our companies. We eventually want to license and franchise our operational system.

How does your human resource program promote loyalty and career development?

We are up against large international corporate companies. It is not about money; what we strive to create is loyalty. When people join AGM, we want it to become a platform for them and their families. We offer all kinds of incentives including scholarships; right now, we have sent our chefs to culinary school. We have a new program offering degrees for all our supervisors so they can become managers. At the same time, we are developing a program where we reward loyalty with company shares so that our employees can grow with the company. Everyone wants to be a part of something, and we work as a team. I am extremely optimistic and grateful that the programs have been working.

How are you preparing AGM for the opportunities to come?

My main objective is the same as it was in 2021: to prepare the company to take all the opportunities ahead of us. As a food service company in Mexico, we seek to revolutionize our services and bring them to another level. We want to be extremely different from other restaurants, though we are bringing the restaurant to corporate. Our main goal is to impress all our customers and aim high in customer satisfaction. We are also doing this by making sure our teams have a culture and by systematizing everything. We need to ensure our people follow the process. We are bringing different team players that will enhance our company. We are looking for a different path that will retain people in food service, which is what most companies in our field are struggling with.



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