The Business Year

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A greater focus on sustainability and technology in line with global trends continues to be at the forefront of these property management companies' minds.

Abdellatif Sfaxi

CEO, Khidmah

Khidmah was founded in 2009 as a facilities management and real estate management company. In 2019, the company realigned its offering and separated facilities management from other real estate management services, allowing Khidmah to focus solely on providing FM and home maintenance services while continuously improving customer experience and delivering value to its managed facilities and communities. Our asset portfolio has more than tripled in the last three years, while our staff count almost doubled from 2,500 to over 5,000 as a result of our revenue growth. We also pride ourselves that half of our senior management are women. Our portfolio includes several assets under Aldar, Abu Dhabi Chamber of Commerce, Abu Dhabi Customs Offices, Abu Dhabi Judicial Department, Abu Dhabi Ship Building, Aldar Academies, Dubai Municipality, and Miral Asset Management LLC. In 2022, we increased the number of active contracts and secured over 50 new contracts reflecting a 430% growth in value. Our recent contracts include Department of Education and Knowledge schools, Mirfa Bay by Modon Properties, multiple projects under Aldar Retail such as Yas Mall, Al Jimi Mall, World Trade Centre Abu Dhabi, as well as Earth UAE, a subsidiary of EDGE Group. We want to position ourselves as the preferred facilities management service provider in the region.

Stephen Forbes

Head of Abu Dhabi, Savills

Savills has offices across the UAE, Saudi Arabia, Oman, Bahrain, Egypt, and Pakistan as part of our Middle East group. The main business lines that we service are residential sales and leasing, commercial sales and leasing, both residential and commercial property management, facilities management, and evaluation for both residential and commercial, which can be valuations for internal audit purposes, or for financial lending. Then, we have a building and project consultancy (BPC) business, which is a project management and cost management department for fit-out of commercial office units and also for residential remodeling—a major and growing part of the business that we service from the UAE. We are a large, global real estate company, which adds a great deal to our offering. We are present in 70 countries with over 700 offices and 40,000 staff. Yet, we are a highly connected company, capable of pulling resources and expertise from many different markets. We cross sell our services in different markets—whether it is from the UAE back to the UK or vice versa. Our clients value that global outlook and our ability to highlight and cater to broader market trends. In Abu Dhabi, we are by far the largest independent firm of property professionals, providing unbiased advice.

Hemanth ‘HP’ Aengaar

CEO, Provis

Provis is one of the largest integrated full-service real estate companies in the region. This integration and unique full-service proposition help us stand out and provide us with an unmatched competitive advantage, and an ability to cope with changing market dynamics and behaviours. Our strategy is built on five pillars, the first being customer centricity, which underpins everything we do. Our second pillar is operational efficiency, as everyone wants the best service at the lowest cost. The third pillar is technology as an enabler. We have understood the market’s needs since day one and implemented technological solutions that made our services more cost-effective and convenient. We took technology and platform decisions that we will continue to refine as we learn from newer assets and jurisdictions. Sustainability is our fourth pillar, and it plays an important role throughout the supply chain. We have implemented numerous initiatives and community welfare programmes across our communities that contribute to our client’s overall happiness, health and safety. We have also introduced several sustainable innovations that reduced our environmental footprint and positively impacted our surroundings. Governance and transparency are the fifth and final pillar. We ensure that our supply chain shares our ethics and values. Our contracts reflect our aggressive approach to driving transparency and governance.

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