SAUDI ARABIA - Health & Education
Head, Saudi Arabia Roche Diagnostics
Ali Al Watban graduated from King Saud University in Microbiology in 1991 and began working as a Medical Technologist at King Fahad National Guard in Riyadh, later obtaining a Master’s degree in 1996 from the Florida Institute of Technology. In 1998, he established the first molecular biology laboratory and then joined a PhD program at King Saud University in Medical Microbiology. In the private sector, he has worked as General Manager and Operational Manager for Beckman, BD, and Roche Diagnostics. In 2012, he became Head of Saudi Arabia Roche Diagnostics.
In Saudi Arabia, and especially in the medical sector, business has been growing very rapidly. The Royal Crown has set rules to empower a Saudi Arabian version of the US Food and Drug Administration (FDA). The Saudi Food & Drug Authority (SFDA) is the same. It is very strict and sharp, reporting results directly to the Crown. While I believe that it was a good idea, the first implementation lacked some awareness of the new rules and regulations.
In my position as Head of Diagnostics, I was involved in every Ministry of Health laboratory. The project involved 2,000 polyclinics, from which we received a significant share. We are supplying more than half of the Ministry of Health sites in Saudi Arabia. With our unique instruments and services, we have secured complete customer satisfaction, with many people praising our work. However, the competition is there and it is very strong. Unfortunately, not every company shares the same commitment to better quality for patients in the Kingdom. We continue to try our best to be the partner of choice for in-vitro diagnostics, and to deliver the basis for better medical decisions at the government, Ministry of Health, and private level.
Roche is uniquely positioned as being not only the world market leader in in-vitro diagnostics, but as well offers the broadest portfolio of solutions. Roche is among the top-10 companies in the world when it comes to spending on innovation, and everything we do is driven by our aim to deliver what patients need. In the Middle East in particular, we are the only global diagnostics company that has established its own affiliate in the region. We take all decisions locally, close to our customers in the GCC. We have our scientifically trained marketing personnel available to support our team anytime; we maintain a stock of reagents and instruments for the entire region in the UAE, so that we can ensure product quality and availability. Our customer support center takes calls from our end-customers to help them with expert knowledge to directly answer their technical and application requests. All together, we maintain the largest customer support organization in the Middle East in our industry.
Roche has a new office, and the company has developed an entire department for female Saudi employees. We currently have a private office for eight women who are not salespeople or field service engineers, but medical technologists who are knowledgeable about Roche products. They can work in areas such as technical support, workflow solutions, and the training center. Now, female Roche employees can take part in our organization, and the Roche target is to achieve a 10% total head count for women, as part of our Saudization efforts. Roche premises in Saudi Arabia have fulfilled the requirement to provide all female employees with the privacy of their own entrance and washroom. Before the end of 2013, Roche hired the first woman to join the Roche team in Saudi Arabia, and we aim to hire more women for our team. Currently, we are interviewing to see who has the right degree in medical devices or applied sciences to meet the requirements for working with us.
We want to become the trusted partner of choice for in-vitro diagnostics throughout the region. We have achieved this with many important healthcare providers, such as the King Faisal Hospital, military hospitals, the Ministry of Health, Sheikh Khalifa Medical City in Abu Dhabi, and the Sulaiman Al Habib Medical Group. But there are a lot of new projects coming up in Saudi Arabia, and we want to ensure that more facilities use us as the provider of high-quality diagnostics to ensure better medical decisions for patients in the Kingdom.
SAUDI ARABIA - Industry
President, Royal Commission for Jubail & Yanbu
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